RETURN & EXCHANGE POLICY
Thank you for shopping with SilverRainStudio! We sincerely hope that you're satisfied with your purchase.
Theatrical Makeup is NOT refundable/returnable. Due to health considerations, we will not accept returns on any cosmetic products. In the event cosmetic merchandise is damaged by the carrier, we will assist you in filing a claim for reimbursement by either the carrier or SilverRainStudio. Non-cosmetic products are returnable.
All damaged goods should be reported immediately to: 516-294-1910 or by email at firstname.lastname@example.org
Customer satisfaction is important to us. If you have a problem with any of our products please let us know. If you have any questions regarding merchandise, or how to use it, please call (516) 294-1910 Monday-Friday 7AM to 5PM EST, or email us at email@example.com
Orders are normally processed within two business days of being placed. We gladly accept Visa, MasterCard, Discover and American Express.
SilverRainStudio also sells wholesale to the Trade. We offer a broader range of products than those available through the internet. For WHOLESALE orders, premiums, specials and other products, please contact us by phone.
SALES TAX and SHIPPING
We are required by law to apply sales tax to the following states: NY. Sales tax will be determined by the ship-to address of the order and will be added onto the order. All shipping charges will be added onto the order.
All materials included on www.silverrainstudio.com including copy, graphics and customized code are the intellectual property of CM&D, Inc., unless otherwise noted or attributed.
You may not reproduce or distribute such information in whole or in part without prior written permission. You may not reproduce or distribute any image from www.silverrainstudio.com Web site without securing advance written consent.
To request such permission, contact us along with your name, address, and a description of the purpose of your intended distribution and the information you would like to distribute.
SHARING and USAGE
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and/or merchandise to contracted service providers for purposes of providing services relating to our communications with you.